Equipment down right now? Call. A technician is on site within four hours.
For an emergency, we're there within four hours. Call (636) 327-8349 in the St. Louis Metro, or (573) 544-0456 in Columbia.
Three steps, starting now
- 1
You call and tell us what's down and where.
- 2
We send a technician, on site within four hours for an emergency.
- 3
We fix it right the first time. 98% of our calls are completed in one trip.
Why four hours? The food clock
Food held above 41°F for more than four hours has to be thrown out. A walk-in that warms up at 9 PM can cost you the whole stock by 1 AM. Four hours is how long you have, so it's how fast we get there.
- 9:00 PMThe walk-in warms up. You call.
- Under 4 hoursA technician is on site.
- 1:00 AMFood held above 41°F for four hours has to be thrown out.
What do you fix tonight? The calls that can't wait
Someone else's emergency
“I had an emergency issue with my walk-in freezer and FastFix was able to fix the issue.”
Google review, FastFix Columbia, August 2026
Guides for managers
Free guide41°F and the four-hour clock
Cold food must stay at 41°F or below. Here's how to check your walk-in, what the four-hour clock means, and what to do first.
Read the guide
Free guideFive signs your walk-in is about to fail
Warm readings, water on the floor, ice on the coil, a box that never stops running: the signs a walk-in gives before it goes down.
Read the guide