The short answer
A water filter cuts the scale, sediment and chlorine taste that hard water brings into an ice machine. Scale is one of the most common reasons ice machines slow down and fail. Change the filter on the schedule on its label, or sooner if the water pressure drops, and have the machine descaled on a schedule too.
Scale everywhere
Hard water carries minerals. When water freezes on the evaporator plate, the minerals stay behind as scale.
Scale causes a chain of problems.
- Ice sticks to the evaporator and won't drop, so the machine makes less.
- Water lines, valves and sensors clog.
- The machine runs longer cycles and uses more power.
- Cubes come out small, soft, cloudy or uneven.
Much of the Midwest has hard water. Without a filter, scale builds on the plate between every cleaning.
Three jobs
Most ice machine filters do three things.
- Catch sediment. Sand and rust from the pipes stay out of the valves.
- Cut scale. A scale inhibitor slows how fast minerals stick to the plate.
- Take out chlorine taste and smell. Guests notice ice that tastes like the tap.
A filter doesn't replace cleaning. It stretches the time between problems.
Ice coming out small or cloudy?
Follow the label, then watch
Every filter cartridge lists a life in months or in gallons. Follow whichever comes first. A busy store with a big machine uses up a filter faster.
Write the date on the cartridge when it goes in. It's the easiest way to know when it's due.
Signs a filter is overdue:
- The machine fills slowly or makes less ice
- The ice tastes or smells off
- Cubes are cloudy or smaller than normal
- The pressure gauge on the filter head, if there is one, reads low
Descale and sanitize
Even with a filter, an ice machine needs descaling and sanitizing. The manufacturer's manual sets how often. In hard water, many kitchens do it every six months or sooner.
Clean the bin too. Ice is food, and the bin is a food contact surface. Wash the scoop daily and keep it out of the ice.
Steamers and coffee too
Ice machines aren't the only ones. Steamers, combi ovens and coffee brewers all scale up from hard water. If your ice machine needs a filter, the rest of the water-using equipment likely does too.
More guides for managers
Free guideA cleaning and descaling routine for your ice machine
A simple routine for a commercial ice machine: what staff do every shift, what you check each month, and when to descale and sanitize.
Read the guide
Free guideWhy you run out of ice in summer, and how to stop it
Ice machines make less ice in heat, just as guests want more. How to keep yours ahead in summer: airflow, clean coils, a fresh filter and safe handling.
Read the guide
Filter changed and the ice still looks wrong? Call us.
If the filter is fresh and the ice is still small, cloudy or slow, the machine needs a look. Scale may already be inside the valves.
See ice machine repair for what we fix. If it's out of ice now, call (636) 327-8349. For an emergency, a technician is on site within four hours. And it stays fixed. 98% of our calls are completed in one trip.